[arrl-odv:34369] Support issue
I have recently seen twice now where board members are scraping issues off the internet and circulating them to everyone BUT the person who should be receiving them. Please forward member concerns directly to me so that I can task the people inside HQ to solve them. Thanks. David
David: "scraping issues off the internet". I don't exactly understand what you are referring to here. I get phone call and e-mail complaints and issues all the time from members, and I always try to figure out who at HQ would be the person to handle the issue/complaint, then I send them there. If I can't figure it out, then I send usually send them to Bob Naumann, the guy who oversees operations. The only time I send stuff you you is if I feel that you need to know member's reactions to what ARRL is doing under your direction, such as the recent YL that complained about the Gil cartoon on the "3 year renewal" mug Am I reading that you would prefer that we just send everything to you, and you will figure out who will solve the problem? 73; Mike W7VO
On 12/19/2022 11:33 AM Minster, David NA2AA (CEO) <dminster@arrl.org> wrote:
I have recently seen twice now where board members are scraping issues off the internet and circulating them to everyone BUT the person who should be receiving them.
Please forward member concerns directly to me so that I can task the people inside HQ to solve them.
Thanks.
David
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I am being copied on emails of member issues scraped from internet posts going between board members suggesting they can help get issues solved at HQ. We’re a small company. This isn’t rocket science. As you point out, you’ve been forwarding to the most likely staff member to solve the issue. And it gets solved. But if in doubt, issues should be sent to me so they go to the right person for solving. Thanks. David From: arrl-odv <arrl-odv-bounces@reflector.arrl.org> On Behalf Of Michael Ritz Sent: Monday, December 19, 2022 6:21 PM To: arrl-odv@reflector.arrl.org Subject: [arrl-odv:34370] Re: Support issue David: "scraping issues off the internet". I don't exactly understand what you are referring to here. I get phone call and e-mail complaints and issues all the time from members, and I always try to figure out who at HQ would be the person to handle the issue/complaint, then I send them there. If I can't figure it out, then I send usually send them to Bob Naumann, the guy who oversees operations. The only time I send stuff you you is if I feel that you need to know member's reactions to what ARRL is doing under your direction, such as the recent YL that complained about the Gil cartoon on the "3 year renewal" mug Am I reading that you would prefer that we just send everything to you, and you will figure out who will solve the problem? 73; Mike W7VO On 12/19/2022 11:33 AM Minster, David NA2AA (CEO) <dminster@arrl.org<mailto:dminster@arrl.org>> wrote: I have recently seen twice now where board members are scraping issues off the internet and circulating them to everyone BUT the person who should be receiving them. Please forward member concerns directly to me so that I can task the people inside HQ to solve them. Thanks. David _______________________________________________ arrl-odv mailing list arrl-odv@reflector.arrl.org<mailto:arrl-odv@reflector.arrl.org> https://reflector.arrl.org/mailman/listinfo/arrl-odv
I am curious as to the details. I have seen one board member responding to complaints about the website. Some of the issues I’ve been seeing complaints about are very concerning such as member records having errors and it "happening due to the system upgrade at HQ." As the members in question are not in my division I do not address them to HQ. I encourage self service as much as possible, as in people should contact HQ themselves. But let's hear some of the details. ________________________________ From: arrl-odv <arrl-odv-bounces@reflector.arrl.org> on behalf of Minster, David NA2AA (CEO) <dminster@arrl.org> Sent: Monday, December 19, 2022 2:33:14 PM To: arrl-odv@reflector.arrl.org <arrl-odv@reflector.arrl.org> Subject: [arrl-odv:34369] Support issue I have recently seen twice now where board members are scraping issues off the internet and circulating them to everyone BUT the person who should be receiving them. Please forward member concerns directly to me so that I can task the people inside HQ to solve them. Thanks. David
participants (3)
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Jairam, Ria, N2RJ (Dir, HD) -
Michael Ritz -
Minster, David NA2AA (CEO)