[arrl-odv:18151] Logbook Certificate Renewal Problem

Hi, I wanted to expand on Dave's brief response that he sent earlier. Sorry to be late responding to some of the messages about the Logbook of the World situations. It has taken me awhile to gather all the information, put plans in action and determine the status of this issue. We are now taking the following actions: * This announcement now appears on the Logbook landing page. http://www.arrl.org/lotw/ ------------------------------------------------------------------------ ------------------------------------------------------------------------ ----------------------- Dear Logbook of The world user. At this time we are unable to process Trusted QSL certificate requests or renewals. Our software team is working to fix the problem as quickly as possible. All other features of LoTW are functioning without issue. You may upload signed log files (TQ8) and apply for awards using LoTW. If you have uploaded a TQ5 certificate request it will remain in the queue until we receive further instructions from the software developers. New users who have been mailed postcards will not receive a TQ6 via e-mail until the processing software is repaired. We are aware of the "certificate expired" message that you may receive when trying to save certificates or load previously saved PKCS#12 (.p12) files. The problem originates from the LoTW side of the service and there is not much the user can do to remedy the situation. * Please do not renew or delete certificates. * Please do not delete files or re-install Trusted QSL programs. * Please do not change anything on your end. We will inform the LoTW community via global e-mail when the certificate processing has been restored. We apologize for any inconvenience and appreciate your patience as we try to resolve this issue. ------------------------------------------------------------------------ ------------------------------------------------------------------ * This banner has been appearing on a rotating basis on the LoTW Logbook page and we have now locked it in place: <https://p1k.arrl.org/adredir.php3?id=10> ------------------------------------------------------------------------ --------------------------------------------------------------------- The technical problem is that we did not renew the Digital Certificate. We are trying to find a solution that will minimize the impact on Logbook users. Jon and his team are working on the problem and we hope to have an answer shortly. I will get back to you when we do. 73, Harold Harold Kramer, WJ1B Chief Operating Officer ARRL - The national association for Amateur Radio(tm) 225 Main Street Newington, CT 06111 Telephone: 860 594 0220 email: hkramer@arrl.org <mailto:hkramer@arrl.org> web: www.arrl.org/ <http://www.arrl.org/>
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Kramer, Harold, WJ1B