[arrl-odv:20787] LOTW Outages & Other Things
"One of these days the ARRL will get on board with customer notification... they started to adopt this during the slowness of performance after major DX contests, but only after much harranging. Its a shame they dont realize a simple note on the main league page stating the system is down due to problems/maintenance would make a huge impact in customer service and reduced support inquiries... oh well.." Above is a quote from a mailing list to which I belong. I believe this is from yesterday, but it nevertheless raises a valid point. Why don't we do the simple, small things which express to our members that we care about their problems and concerns enough to keep them advised of things like LOTW status? 73, Bob -- W6RGG
The idea Bob relayed would be a good complement to my earlier suggestion to have a box on the log-in page that shows approximate queue time for processing. When there's no problem or system maintenance, just put "No issues" in the "System Problems" box. These steps would help members who are experiencing problems determine whether it's on their end or on the LoTW end and would likely cut down on service requests and duplicate up-loads. LoTW users are our members, not our competitors. Open and timely communication with them (which we Amateurs are supposed to be good at) would generate goodwill and promote tolerance / patience when we do experience delays. 73, Marty N6VI ----- Original Message ----- From: Bob Vallio To: arrl-odv Sent: Thursday, May 17, 2012 4:08 PM Subject: [arrl-odv:20787] LOTW Outages & Other Things "One of these days the ARRL will get on board with customer notification... they started to adopt this during the slowness of performance after major DX contests, but only after much harranging. Its a shame they dont realize a simple note on the main league page stating the system is down due to problems/maintenance would make a huge impact in customer service and reduced support inquiries... oh well.." Above is a quote from a mailing list to which I belong. I believe this is from yesterday, but it nevertheless raises a valid point. Why don't we do the simple, small things which express to our members that we care about their problems and concerns enough to keep them advised of things like LOTW status? 73, Bob -- W6RGG ------------------------------------------------------------------------------ _______________________________________________ arrl-odv mailing list arrl-odv@reflector.arrl.org http://reflector.arrl.org/mailman/listinfo/arrl-odv
Bob: We were aware of this thread on the NCCC reflector. It was apparently in response to a post that noted that LOTW was off-line, although the original post failed to note that it was due to "system maintenance". The message you forwarded must have been from a member who didn't actually check the LOTW web page and responded from the hip, so to speak. There actually was a message posted on the LOTW web page that said the system was down for maintenance. Michael Keane was in the system doing some updates to the code. And is doing more again this morning. 73, Barry J. Shelley, N1VXY Chief Financial Officer ARRL, Inc. The National Association for Amateur Radio (860) 594-0212 www.arrl.org From: arrl-odv-bounces@reflector.arrl.org [mailto:arrl-odv-bounces@reflector.arrl.org] On Behalf Of Bob Vallio Sent: Thursday, May 17, 2012 7:09 PM To: arrl-odv Subject: [arrl-odv:20787] LOTW Outages & Other Things "One of these days the ARRL will get on board with customer notification... they started to adopt this during the slowness of performance after major DX contests, but only after much harranging. Its a shame they dont realize a simple note on the main league page stating the system is down due to problems/maintenance would make a huge impact in customer service and reduced support inquiries... oh well.." Above is a quote from a mailing list to which I belong. I believe this is from yesterday, but it nevertheless raises a valid point. Why don't we do the simple, small things which express to our members that we care about their problems and concerns enough to keep them advised of things like LOTW status? 73, Bob -- W6RGG
Thanks for the info, Barry. 73, Bob -- W6RGG On Fri, May 18, 2012 at 7:02 AM, Shelley, Barry, N1VXY <bshelley@arrl.org>wrote:
Bob:****
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We were aware of this thread on the NCCC reflector. It was apparently in response to a post that noted that LOTW was off-line, although the original post failed to note that it was due to “system maintenance”. The message you forwarded must have been from a member who didn’t actually check the LOTW web page and responded from the hip, so to speak.****
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There actually was a message posted on the LOTW web page that said the system was down for maintenance. Michael Keane was in the system doing some updates to the code. And is doing more again this morning.****
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73,****
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Barry J. Shelley, N1VXY****
Chief Financial Officer****
ARRL, Inc.****
The National Association for Amateur Radio****
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(860) 594-0212****
www.arrl.org****
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*From:* arrl-odv-bounces@reflector.arrl.org [mailto: arrl-odv-bounces@reflector.arrl.org] *On Behalf Of *Bob Vallio *Sent:* Thursday, May 17, 2012 7:09 PM *To:* arrl-odv
*Subject:* [arrl-odv:20787] LOTW Outages & Other Things****
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"One of these days the ARRL will get on board with customer notification... they started to adopt this during the slowness of performance after major DX contests, but only after much harranging. Its a shame they dont realize a simple note on the main league page stating the system is down due to problems/maintenance would make a huge impact in customer service and reduced support inquiries... oh well.."****
Above is a quote from a mailing list to which I belong. I believe this is from yesterday, but it nevertheless raises a valid point. Why don't we do the simple, small things which express to our members that we care about their problems and concerns enough to keep them advised of things like LOTW status?
73, Bob -- W6RGG
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participants (3)
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Bob Vallio -
Marty Woll -
Shelley, Barry, N1VXY