Bob:

We were aware of this thread on the NCCC reflector. It was apparently in response to a post that noted that LOTW was off-line, although the original post failed to note that it was due to “system maintenance”. The message you forwarded must have been from a member who didn’t actually check the LOTW web page and responded from the hip, so to speak.

There actually was a message posted on the LOTW web page that said the system was down for maintenance. Michael Keane was in the system doing some updates to the code. And is doing more again this morning.

73,

Barry J. Shelley, N1VXY

Chief Financial Officer

ARRL, Inc.

The National Association for Amateur Radio

(860) 594-0212

www.arrl.org

From: arrl-odv-bounces@reflector.arrl.org [mailto:arrl-odv-bounces@reflector.arrl.org] On Behalf Of Bob Vallio
Sent: Thursday, May 17, 2012 7:09 PM
To: arrl-odv
Subject: [arrl-odv:20787] LOTW Outages & Other Things

"One of these days the ARRL will get on board with customer notification...  they started to adopt this during the slowness of performance after major DX contests, but only after much harranging.  Its a shame they dont realize a simple note on the main league page stating the system is down due to problems/maintenance would make a huge impact in customer service and reduced support inquiries...  oh well.."

Above is a quote from a mailing list to which I belong. I believe this is from yesterday, but it nevertheless raises a valid point.  Why don't we do the simple, small things which express to our members that we care about their problems and concerns enough to keep them advised of things like LOTW status?

73, Bob -- W6RGG