_____ From: Joel Harrison [mailto:w5zn@arrl.org] Sent: Monday, February 09, 2009 10:10 AM To: 'Blakeslee, George'; 'K1ZZ@ARRL.ORG' Subject: RE: Thank you George, Thank you for your email and it is great to have you back among the "active" ranks! I look forward to working you on the air in the future. 73 Joel W5ZN _____ From: Blakeslee, George [mailto:gblakesl@lesley.edu] Sent: Monday, February 09, 2009 10:01 AM To: W5ZN@ARRL.ORG; K1ZZ@ARRL.ORG Subject: Thank you Dear President Joel Harrison, W5ZN and David Sumner, K1ZZ, Executive Vice President/Chief Executive Officer and Secretary, I am a long time member just getting back into active amateur radio after many years of relative inactivity. A lot has changed and much of it seems for the better for our hobby. I am writing to commend you on the wonderful changes in responsiveness that I perceive have occurred there at headquarters. It was a breath of fresh air to have my annual renewal appreciated with a personal email message. Today I sent a query about LOTW to Member Services and received an acknowledgement within five minutes. I especially want to recognize Amy Hurtado, KB1NXO, in Member Services and Cathy Stepina in the ARRL Fulfillment Department. I commend your efforts to reach out to members and make them feel a part of the organization. This should help the effort to sustain interest in ham radio and grow the hobby. Sincerely, George Blakeslee N1GB member # 0006033309 GB George Blakeslee, Ed.D. Professor Lesley University School of Education 29 Everett Street Cambridge, MA 02138