Thanks to Kay and Joel (and maybe others whose notes I've not gotten to), I've learned that the complaint about LoTW I received from GLD member Bob Dianetti KT8DX (ex-WB2JGH) was sent to who all I don't know. FYI, in the event you received the same message, I replied to Bob. In doing so, I copied Wayne and asked him to have someone get in touch with Bob and help him resolve the problem. I also told Bob I have been using Logbook and "love" it. I have to admit that I had difficulties in getting LoTW operational and had to have Wayne lead me a bit. This didn't surprise me because I'm essentially computer-illiterate. I assumed that to folks knowledgeable in computerese would be able to breeze through the instructions with not difficulty. My issue with the instructions is that they are written in my opinion for folks with reasonably advanced skills. It might be nice to have step-by-step introductions written with the neophyte in mind. But, this is said as a neophyte and there may be few of us out there. 73, Jim Weaver, K8JE Director, Great Lakes Division ARRL; http://www.arrl.org/ 5065 Bethany Rd., Mason, OH 45040 Tel.: 513-459-0142; E-mail: k8je@arrl.org ARRL: The reason Amateur Radio Is! MEMBERS: The reason ARRL Is!