August 2010 - arrl-odv - reflector.arrl.org

[arrl-odv:19276] FCC dismisses two petitions
by Sumner, Dave, K1ZZ 11 Aug '10

11 Aug '10

Hilding is K6VVA. Ebeling is K2UTC and is not a member. Dave K1ZZ <<DA-10-1465A1.pdf>> <<DA-10-1464A1.pdf>>

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[arrl-odv:19275] Proxy Errors plus Web Implementation Links
by jfenster＠pacifier.com 11 Aug '10

11 Aug '10

HI Gang, During the past few days, I have received many of the 502 Proxy Errors from a number of inquiries. I guess I must log every attempt and turn these into Katie for review. Do we have a root cause for these types of errors? On another issue, at the Northwestern DX Convention a few weeks ago, I spoke to a VE7 who works on web sites (both new and replacement) as his "for pay" job. He indicated that he likes the new site better than the old both for the information availability and for the architecture. He also noted that conversions like ours generally become more stable after AT LEAST six months. But, he noted that the thing that destroys any credibility with the new site zre links that don't work. The 502 proxy error is one issue. The others are links that are not in place. Do we have a Quality Control process that insures that links are in place and work prior to putting the new article, message, or other information article into production? I hope that we do but it needs to be proven. 73 Jim K9JF > I just tried to log on to the web site and was greeted with a 502 Proxy > Error. I opened a new browser, and tried again. This time, after 37 > seconds of waiting for the log-in to take effect, I was finally able to > get > to ODV and find the document as in the past, using the same method that > Marty suggested. When do we admit it doesn't work, and fix it or replace > it? > > Bob Vallio > > > > On Tue, Aug 10, 2010 at 4:53 PM, Jim Weaver K8JE <K8JE(a)arrl.org> wrote: > >> Katie, >> >> Not sure if I'm alone with this situation, but when I click on the link >> Dave Sumner provided to the Alternative E-mail Addresses I receive the >> following error message: >> __________ >> >> Proxy Error >> The proxy service received an invalid response from an upstream server. >> The proxy serve could not handle the request * >> GET/alternative-e-mail-addresses*. >> >> Reason: *Error reading from remote server* >> ** >> ___________________________________________________________________ >> *Apache/2.2.3 (CentOS) Server at www.arrl.orgPort 80* >> ** >> *__________* >> >> When I go to ODV and click on the link (that says the alternative >> addresses >> are not yet available) I am taken to these alternative addresses. >> >> FWIW. >> >> Tnx, >> >> Jim >> >> *Jim Weaver, K8JE, Director* >> *ARRL Great Lakes Division* >> 5065 Bethany Rd. >> Mason, OH 45040; Tel. 513-459-1661 >> *ARRL, The national organization for Amateur Radio* >> >> >> ------------------------------ >> *From:* Sumner, Dave, K1ZZ [mailto:dsumner@arrl.org] >> *Sent:* Tuesday, August 10, 2010 5:30 PM >> >> *To:* arrl-odv >> *Cc:* Glass, Katie, KB1ULQ >> *Subject:* [arrl-odv:19269] RE: [arrl-odv:19268] Alternative Email >> addresses >> >> The list Lisa is referring to is at >> http://www.arrl.org/alternative-e-mail-addresses >> >> >> >> Dave >> >> >> >> >> >> *From:* Kustosik, Lisa, KA1UFZ [mailto:lkustosik@arrl.org] >> *Sent:* Tuesday, August 10, 2010 4:49 PM >> *To:* arrl-odv >> *Cc:* Glass, Katie, KB1ULQ >> *Subject:* [arrl-odv:19268] Alternative Email addresses >> >> >> >> Good Afternoon, >> >> I completed the Alternative Email Address page on the new website. When >> you have a chance please make sure that your information is correct. If >> its not please let me know and I will make the appropriate updates. >> >> Have a good day! >> >> Sincerely, >> >> Lisa >> >> Lisa Kustosik, KA1UFZ >> Assistant to the CEO / Meeting Planner >> ARRL--The National Association for Amateur Radio >> 225 Main Street >> Newington, CT 06111 >> Tel: 860-594-0245 --- Fax: 860-594-0259 >> email: lkustosik(a)arrl.org >> >> No virus found in this incoming message. >> Checked by AVG - www.avg.com >> Version: 9.0.851 / Virus Database: 271.1.1/3061 - Release Date: 08/10/10 >> 02:35:00 >> > James E. Fenstermaker K9JF Director, Northwestern Division American Radio Relay League (206) 930-9372 James E. Fenstermaker K9JF Director, Northwestern Division American Radio Relay League (206) 930-9372

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Re: [arrl-odv:19269] RE: [arrl-odv:19268] Alternative Email addresses
by Marty Woll 11 Aug '10

11 Aug '10

Alternative Email addressesHi, Jim. When I first got Lisa's message I just went to the ODV page, scrolled down and found it under 'Miscellaneous ARRL Documents". I don't know about the link; I didn't need it. 73, Marty N6VI ----- Original Message ----- From: Jim Weaver K8JE To: arrl-odv Cc: 'arrl-odv' Sent: Tuesday, August 10, 2010 4:53 PM Subject: RE: [arrl-odv:19269] RE: [arrl-odv:19268] Alternative Email addresses Katie, Not sure if I'm alone with this situation, but when I click on the link Dave Sumner provided to the Alternative E-mail Addresses I receive the following error message: __________ Proxy Error The proxy service received an invalid response from an upstream server. The proxy serve could not handle the request GET/alternative-e-mail-addresses. Reason: Error reading from remote server ___________________________________________________________________ Apache/2.2.3 (CentOS) Server at www.arrl.orgPort 80 __________ When I go to ODV and click on the link (that says the alternative addresses are not yet available) I am taken to these alternative addresses. FWIW. Tnx, Jim Jim Weaver, K8JE, Director ARRL Great Lakes Division 5065 Bethany Rd. Mason, OH 45040; Tel. 513-459-1661 ARRL, The national organization for Amateur Radio ------------------------------------------------------------------------------ From: Sumner, Dave, K1ZZ [mailto:dsumner@arrl.org] Sent: Tuesday, August 10, 2010 5:30 PM To: arrl-odv Cc: Glass, Katie, KB1ULQ Subject: [arrl-odv:19269] RE: [arrl-odv:19268] Alternative Email addresses The list Lisa is referring to is at http://www.arrl.org/alternative-e-mail-addresses Dave From: Kustosik, Lisa, KA1UFZ [mailto:lkustosik@arrl.org] Sent: Tuesday, August 10, 2010 4:49 PM To: arrl-odv Cc: Glass, Katie, KB1ULQ Subject: [arrl-odv:19268] Alternative Email addresses Good Afternoon, I completed the Alternative Email Address page on the new website. When you have a chance please make sure that your information is correct. If it's not please let me know and I will make the appropriate updates. Have a good day! Sincerely, Lisa Lisa Kustosik, KA1UFZ Assistant to the CEO / Meeting Planner ARRL--The National Association for Amateur Radio 225 Main Street Newington, CT 06111 Tel: 860-594-0245 --- Fax: 860-594-0259 email: lkustosik(a)arrl.org No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.851 / Virus Database: 271.1.1/3061 - Release Date: 08/10/10 02:35:00

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[arrl-odv:19273] Re: RE: Alternative Email addresses
by Bob Vallio 11 Aug '10

11 Aug '10

I just tried to log on to the web site and was greeted with a 502 Proxy Error. I opened a new browser, and tried again. This time, after 37 seconds of waiting for the log-in to take effect, I was finally able to get to ODV and find the document as in the past, using the same method that Marty suggested. When do we admit it doesn't work, and fix it or replace it? Bob Vallio On Tue, Aug 10, 2010 at 4:53 PM, Jim Weaver K8JE <K8JE(a)arrl.org> wrote: > Katie, > > Not sure if I'm alone with this situation, but when I click on the link > Dave Sumner provided to the Alternative E-mail Addresses I receive the > following error message: > __________ > > Proxy Error > The proxy service received an invalid response from an upstream server. > The proxy serve could not handle the request * > GET/alternative-e-mail-addresses*. > > Reason: *Error reading from remote server* > ** > ___________________________________________________________________ > *Apache/2.2.3 (CentOS) Server at www.arrl.orgPort 80* > ** > *__________* > > When I go to ODV and click on the link (that says the alternative addresses > are not yet available) I am taken to these alternative addresses. > > FWIW. > > Tnx, > > Jim > > *Jim Weaver, K8JE, Director* > *ARRL Great Lakes Division* > 5065 Bethany Rd. > Mason, OH 45040; Tel. 513-459-1661 > *ARRL, The national organization for Amateur Radio* > > > ------------------------------ > *From:* Sumner, Dave, K1ZZ [mailto:dsumner@arrl.org] > *Sent:* Tuesday, August 10, 2010 5:30 PM > > *To:* arrl-odv > *Cc:* Glass, Katie, KB1ULQ > *Subject:* [arrl-odv:19269] RE: [arrl-odv:19268] Alternative Email > addresses > > The list Lisa is referring to is at > http://www.arrl.org/alternative-e-mail-addresses > > > > Dave > > > > > > *From:* Kustosik, Lisa, KA1UFZ [mailto:lkustosik@arrl.org] > *Sent:* Tuesday, August 10, 2010 4:49 PM > *To:* arrl-odv > *Cc:* Glass, Katie, KB1ULQ > *Subject:* [arrl-odv:19268] Alternative Email addresses > > > > Good Afternoon, > > I completed the Alternative Email Address page on the new website. When > you have a chance please make sure that your information is correct. If > it’s not please let me know and I will make the appropriate updates. > > Have a good day! > > Sincerely, > > Lisa > > Lisa Kustosik, KA1UFZ > Assistant to the CEO / Meeting Planner > ARRL--The National Association for Amateur Radio > 225 Main Street > Newington, CT 06111 > Tel: 860-594-0245 --- Fax: 860-594-0259 > email: lkustosik(a)arrl.org > > No virus found in this incoming message. > Checked by AVG - www.avg.com > Version: 9.0.851 / Virus Database: 271.1.1/3061 - Release Date: 08/10/10 > 02:35:00 >

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RE: [arrl-odv:19269] RE: [arrl-odv:19268] Alternative Email addresses
by Jim Weaver K8JE 10 Aug '10

10 Aug '10

Katie, Not sure if I'm alone with this situation, but when I click on the link Dave Sumner provided to the Alternative E-mail Addresses I receive the following error message: __________ Proxy Error The proxy service received an invalid response from an upstream server. The proxy serve could not handle the request GET/alternative-e-mail-addresses. Reason: Error reading from remote server ___________________________________________________________________ Apache/2.2.3 (CentOS) Server at <http://www.arrl.orgPort> www.arrl.orgPort 80 __________ When I go to ODV and click on the link (that says the alternative addresses are not yet available) I am taken to these alternative addresses. FWIW. Tnx, Jim Jim Weaver, K8JE, Director ARRL Great Lakes Division 5065 Bethany Rd. Mason, OH 45040; Tel. 513-459-1661 ARRL, The national organization for Amateur Radio _____ From: Sumner, Dave, K1ZZ [mailto:dsumner@arrl.org] Sent: Tuesday, August 10, 2010 5:30 PM To: arrl-odv Cc: Glass, Katie, KB1ULQ Subject: [arrl-odv:19269] RE: [arrl-odv:19268] Alternative Email addresses The list Lisa is referring to is at http://www.arrl.org/alternative-e-mail-addresses Dave From: Kustosik, Lisa, KA1UFZ [mailto:lkustosik@arrl.org] Sent: Tuesday, August 10, 2010 4:49 PM To: arrl-odv Cc: Glass, Katie, KB1ULQ Subject: [arrl-odv:19268] Alternative Email addresses Good Afternoon, I completed the Alternative Email Address page on the new website. When you have a chance please make sure that your information is correct. If it's not please let me know and I will make the appropriate updates. Have a good day! Sincerely, Lisa Lisa Kustosik, KA1UFZ Assistant to the CEO / Meeting Planner ARRL--The National Association for Amateur Radio 225 Main Street Newington, CT 06111 Tel: 860-594-0245 --- Fax: 860-594-0259 email: lkustosik(a)arrl.org No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.851 / Virus Database: 271.1.1/3061 - Release Date: 08/10/10 02:35:00

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Re: [arrl-odv:19269] RE: [arrl-odv:19268] Alternative Email addresses
by JRS 10 Aug '10

10 Aug '10

Dave Thanks for the link. 73 *-----------------------------------------------------* John Robert Stratton KE_5_ISX West Gulf Division Vice Director West Gulf Division Legislative Action Chair Office telephone: 512-445-6262 Cell: 512-426-2028 PO Box 2232 Austin, Texas 78768-2232 *-----------------------------------------------------* On 8/10/10 4:30 PM, Sumner, Dave, K1ZZ wrote: > > The list Lisa is referring to is at > http://www.arrl.org/alternative-e-mail-addresses > > Dave > > *From:* Kustosik, Lisa, KA1UFZ [mailto:lkustosik@arrl.org] > *Sent:* Tuesday, August 10, 2010 4:49 PM > *To:* arrl-odv > *Cc:* Glass, Katie, KB1ULQ > *Subject:* [arrl-odv:19268] Alternative Email addresses > > Good Afternoon, > > I completed the Alternative Email Address page on the new website. > When you have a chance please make sure that your information is > correct. If it's not please let me know and I will make the > appropriate updates. > > Have a good day! > > Sincerely, > > Lisa > > Lisa Kustosik, KA1UFZ > Assistant to the CEO / Meeting Planner > ARRL--The National Association for Amateur Radio > 225 Main Street > Newington, CT 06111 > Tel: 860-594-0245 --- Fax: 860-594-0259 > email: lkustosik(a)arrl.org >

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[arrl-odv:19269] RE: [arrl-odv:19268] Alternative Email addresses
by Sumner, Dave, K1ZZ 10 Aug '10

10 Aug '10

The list Lisa is referring to is at http://www.arrl.org/alternative-e-mail-addresses Dave From: Kustosik, Lisa, KA1UFZ [mailto:lkustosik@arrl.org] Sent: Tuesday, August 10, 2010 4:49 PM To: arrl-odv Cc: Glass, Katie, KB1ULQ Subject: [arrl-odv:19268] Alternative Email addresses Good Afternoon, I completed the Alternative Email Address page on the new website. When you have a chance please make sure that your information is correct. If it's not please let me know and I will make the appropriate updates. Have a good day! Sincerely, Lisa Lisa Kustosik, KA1UFZ Assistant to the CEO / Meeting Planner ARRL--The National Association for Amateur Radio 225 Main Street Newington, CT 06111 Tel: 860-594-0245 --- Fax: 860-594-0259 email: lkustosik(a)arrl.org

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[arrl-odv:19268] Alternative Email addresses
by Kustosik, Lisa, KA1UFZ 10 Aug '10

10 Aug '10

Good Afternoon, I completed the Alternative Email Address page on the new website. When you have a chance please make sure that your information is correct. If it's not please let me know and I will make the appropriate updates. Have a good day! Sincerely, Lisa Lisa Kustosik, KA1UFZ Assistant to the CEO / Meeting Planner ARRL--The National Association for Amateur Radio 225 Main Street Newington, CT 06111 Tel: 860-594-0245 --- Fax: 860-594-0259 email: lkustosik(a)arrl.org

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RE: [arrl-odv:19266] RE: [arrl-odv:19252] Customer (Member) relations
by Jim Weaver K8JE 10 Aug '10

10 Aug '10

Tnx, Harold. I fully understand the situation that faced staff in responding to the influx of messages concerning the new web site, in particular. My perspective is that regardless of how understandable it may be to find it difficult to answer each member (and nonmember in most instances) complaint of suggestion or thank you is extremely important. As I believe I mentioned, the 2009 Strategic Plan essentially places members at the top of the ladder. To paraphrase a former GE (I believe) slogan, members are our most Important business. It seemed ironic to me that we were failing to acknowledge the very legitimate input of members because we were too busy working on a project designed to benefit them and to recruit new members. Tnx for your attention to this and similar situations. This is a number 1 action item in my opinion. I hope you had a good vacation. I'm sure you needed one. 73, Jim Jim Weaver, K8JE, Director ARRL Great Lakes Division 5065 Bethany Rd. Mason, OH 45040; Tel. 513-459-1661 ARRL, The national organization for Amateur Radio _____ From: Kramer, Harold, WJ1B [mailto:wj1b@arrl.org] Sent: Tuesday, August 10, 2010 2:34 PM To: arrl-odv Cc: Weaver, Jim K8JE (DIR, GL) Subject: [arrl-odv:19266] RE: [arrl-odv:19252] Customer (Member) relations Jim, Sorry for the delayed response but I just got back from my vacation today. I have researched the issue and you are correct that we did not respond with an email acknowledgment to some of the messages concerning the new Web site under the category of "Website Support." I am sorry if this caused you any inconvenience or problems. Our policy is to answer all of our email on a timely basis. For your information, messages received via the contact form are automatically routed to the appropriate staff person. Messages received under all other categories have been answered promptly to the best of my knowledge. A message does appear on the Web site acknowledging the email so that the member knows that it was submitted properly and received. While it is no excuse, the message backlog was due to the very high number of questions we initially received about Web site content and operations.. Initially, many of the issues that were brought to our attention have already been corrected. Many of the messages are opinions and do not require an elaborate response or specific action. To assure that this does not happen again, I am taking and have take the following actions: 1. I spoke with the individual staff members involved and they will be following up on all Web contact form messages even, if it is just a simple "thank you for your comments" message. 2. We will build in an automatic email response mechanism for Web site messages that will be sent when a message is received and not just rely on the Web acknowledgment. I am not sure how long this will take, but I will put it in the works. 3. As noted above , many of the issues that were sent in originally have been corrected, reducing the current message level to a more manageable number. Thanks again for bringing this to my attention. 73, Harold Harold Kramer Chief Operating Officer ARRL -the national association for Amateur Radio 225 Main Street Newington, CT 06111 (860 594 -0220 From: Jim Weaver K8JE [mailto:K8JE@ARRL.org] Sent: Friday, August 06, 2010 1:29 AM To: arrl-odv Subject: [arrl-odv:19252] Customer (Member) relations In reviewing the 2009 strategic Plan the Board developed, I noted we selected the following Value Disciplines to achieve. Although our self-selected task was to achieve only one of the following four items, I suggest that item No 1 (my numbering would likely be an inherent result of accomplishing either of the items I've numbered 2-4 while practicing good "customer relations." with our members, the customers. The entry in the Strategic Plan is largely on p. 7 and reads: ARRL can have a reputation and image for providing excellence in one of the following four identities of excellence: 1. Membership focus and attention (I feel like I am their only member). 2. Strong representation and advocacy for Amateur Radio (the voice of Amateur Radio). 3. Leading edge products, programs and services. 4. Operational effectiveness and efficiency. I suggest that especially in the case of the new web site, we have often lost sight of the need to practice good customer relations in dealing with either the issues members have politely or sometimes impolitely brought to the attention of staff. The problem a few GLD members have reported to me is that upon reporting issues in the proper manner to HQ (including often using the "having trouble or problems" form) they receive no acknowledgment of their their report. Although I suspect this is not always true, I also know some of the persons who have made these statements (of no acknowledgment) to me and accept they are being truthful. To me, it is difficult to understand why sending a quick response to a member who is trying to be helpful is so difficult. The acknowledgement does not need to be extensive and could be canned such as "I received your report and have passed it to the person in charge of the area. Thanks for your help.." Without a response, a message is still sent back to the member. Unfortunately, the implied message back is that ARRL doesn't giver a hoot if he is a member. Far from believing he/she is a valued member I suspect the belief is that it is only his dues money (and maybe donation money) that counts. The message he construes can also be likely to be that ARRL would be most happy if the member had not bugged it and had let it alone. This certainly not a message that says the member is about as far as one can get from our objective of giving members the believe they are the "only" member. I don't know about other directors, but my policy is to acknowledge every message I receive up to the moment at which any string may become rude. Is there a reason HQ staff should not have the same policy? . I would like to learn how others feel about this? 73, Jim Jim Weaver, K8JE, Director ARRL Great Lakes Division 5065 Bethany Rd. Mason, OH 45040; Tel. 513-459-1661 ARRL, The national organization for AMATEUR RADIO No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.851 / Virus Database: 271.1.1/3061 - Release Date: 08/10/10 02:35:00

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[arrl-odv:19266] RE: [arrl-odv:19252] Customer (Member) relations
by Kramer, Harold, WJ1B 10 Aug '10

10 Aug '10

Jim, Sorry for the delayed response but I just got back from my vacation today. I have researched the issue and you are correct that we did not respond with an email acknowledgment to some of the messages concerning the new Web site under the category of "Website Support." I am sorry if this caused you any inconvenience or problems. Our policy is to answer all of our email on a timely basis. For your information, messages received via the contact form are automatically routed to the appropriate staff person. Messages received under all other categories have been answered promptly to the best of my knowledge. A message does appear on the Web site acknowledging the email so that the member knows that it was submitted properly and received. While it is no excuse, the message backlog was due to the very high number of questions we initially received about Web site content and operations.. Initially, many of the issues that were brought to our attention have already been corrected. Many of the messages are opinions and do not require an elaborate response or specific action. To assure that this does not happen again, I am taking and have take the following actions: 1. I spoke with the individual staff members involved and they will be following up on all Web contact form messages even, if it is just a simple "thank you for your comments" message. 2. We will build in an automatic email response mechanism for Web site messages that will be sent when a message is received and not just rely on the Web acknowledgment. I am not sure how long this will take, but I will put it in the works. 3. As noted above , many of the issues that were sent in originally have been corrected, reducing the current message level to a more manageable number. Thanks again for bringing this to my attention. 73, Harold Harold Kramer Chief Operating Officer ARRL -the national association for Amateur Radio 225 Main Street Newington, CT 06111 (860 594 -0220 From: Jim Weaver K8JE [mailto:K8JE@ARRL.org] Sent: Friday, August 06, 2010 1:29 AM To: arrl-odv Subject: [arrl-odv:19252] Customer (Member) relations In reviewing the 2009 strategic Plan the Board developed, I noted we selected the following Value Disciplines to achieve. Although our self-selected task was to achieve only one of the following four items, I suggest that item No 1 (my numbering would likely be an inherent result of accomplishing either of the items I've numbered 2-4 while practicing good "customer relations." with our members, the customers. The entry in the Strategic Plan is largely on p. 7 and reads: ARRL can have a reputation and image for providing excellence in one of the following four identities of excellence: 1. Membership focus and attention (I feel like I am their only member). 2. Strong representation and advocacy for Amateur Radio (the voice of Amateur Radio). 3. Leading edge products, programs and services. 4. Operational effectiveness and efficiency. I suggest that especially in the case of the new web site, we have often lost sight of the need to practice good customer relations in dealing with either the issues members have politely or sometimes impolitely brought to the attention of staff. The problem a few GLD members have reported to me is that upon reporting issues in the proper manner to HQ (including often using the "having trouble or problems" form) they receive no acknowledgment of their their report. Although I suspect this is not always true, I also know some of the persons who have made these statements (of no acknowledgment) to me and accept they are being truthful. To me, it is difficult to understand why sending a quick response to a member who is trying to be helpful is so difficult. The acknowledgement does not need to be extensive and could be canned such as "I received your report and have passed it to the person in charge of the area. Thanks for your help.." Without a response, a message is still sent back to the member. Unfortunately, the implied message back is that ARRL doesn't giver a hoot if he is a member. Far from believing he/she is a valued member I suspect the belief is that it is only his dues money (and maybe donation money) that counts. The message he construes can also be likely to be that ARRL would be most happy if the member had not bugged it and had let it alone. This certainly not a message that says the member is about as far as one can get from our objective of giving members the believe they are the "only" member. I don't know about other directors, but my policy is to acknowledge every message I receive up to the moment at which any string may become rude. Is there a reason HQ staff should not have the same policy? . I would like to learn how others feel about this? 73, Jim Jim Weaver, K8JE, Director ARRL Great Lakes Division 5065 Bethany Rd. Mason, OH 45040; Tel. 513-459-1661 ARRL, The national organization for AMATEUR RADIO

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