Last year one of the things the A&F Committee recommended to the CEO was customer service training for the HQ staff. Apparently this took place earlier this week--Monday and Tuesday--with an outside consultant conducting the training. Perhaps Tom was aware of it, but I hadn't seen any notice. I learned of it from a phone call from a member in my Division, who was trying to get some help from a staff office but couldn't, because they were all out getting sensitivity training. He was really ticked off, and wanted me to tell him how much money we were spending (wasting?) on this effort! It just goes to show, you can't ever please all the people all the time! By the way, what are we spending, Barry? 73, Frank, W4RH