Well, there may be intelligence at EarthLink after all. AMATEUR RADIO: The only fail-safe communications system in the world. ARRL: The reason Amateur Radio is! Jim Weaver, K8JE, Director, Great Lakes Division ARRL 5065 Bethany Rd., Mason, OH 45040-9660, Tel. 513-459-0142, E-mail k8je@arrl.org -----Original Message----- From: dslsupport@earthlink.net [mailto:dslsupport@earthlink.net] Sent: Friday, October 03, 2003 11:56 AM To: Jim Subject: RE: Acknowledging your Email (KMM54799489V96499L0KM) Dear Jim Jim, Thank you for your reply. We understand your concern regarding sending/receiving emails from arrl.net. We apologize that you have had a negative experience with our customer support division. In addition, we apologize that you did not receive adequate support from our department. We are constantly attempting to strive towards our goal of providing the best service and customer support in the industry. Our engineers are working on the issue and soon it will be resolved. Your letter shows us that we need to take further steps in order to achieve this goal. We appreciate you taking the time to write us, and, once again, we do apologize for all of the inconvenience that you experienced. Thank you for your understanding. Original Message Follows: ------------------------- Mr. Kambhampati, Sir, thank you for finally replying to my inquiries. However, either you are being fed the same hogwash that others in the lower technical echelons of EarthLink have been fed, or you are an unmitigated preverecator. Either way, the blasé statement about "technical" difficulties being the reason for EarthLink's blocking of the arrl.net forwarding service do not hold water unless you consider the mismanagement of a well-intentioned, but misguided effort to block SPAM to be a technical reason. I thoroughly resent the very cavalier manner in which your organization attempts to cajole its customers into dropping their highly legitimate protests. What, indeed, is this technical reason to which you refer. I will appreciate it if you will forward my inquiry to someone further up your organizational ladder who knows what is going on. Dr. James E. Weaver -----Original Message----- From: dslsupport@earthlink.net [mailto:dslsupport@earthlink.net] Sent: Thursday, October 02, 2003 7:31 PM To: Jim Subject: RE: Acknowledging your Email (KMM54735732V34920L0KM) Dear James E. Weaver, Thank you for your reply. We understand your concern regarding sending and receiving emails from arrl.net. We apologize for the inconvenience this has caused you. We would like to inform that currently this domain is being blocked by EarthLink due to some technical issues. Our engineers are working on the issue and it will be resolved soon. Thank you for your patience and understanding. Kambhampati S. Earthlink Electronic Customer Support EarthLink, Inc. CSR ID#: 2681 Case ID 31820850 Shift your dial-up connection into high gear! With the new EarthLink Accelerator, you can surf the Web up to five times faster. This powerful tool is free for all EarthLink dial-up subscribers. http://www.earthlink.net/accelerator/download/ Tired of Spam? Check out the SpamBlocker, our free spam blocking utility. http://www.earthlink.net/spamblocker/ Resolve your customer service questions on-line at our Account Maintenance web site. To add email mailboxes, change passwords, or update your credit card information, go to: http://myaccount.earthlink.net We also offer a wide variety of online self help options for technical issues such as setting up your service, troubleshooting problems, or just using the Internet and email, you can access clear, step-by-step instructions at your Support Center: http://support.earthlink.net EarthLink also offers a variety of value added services for your account. Check them out at: http://www.earthlink.net/extras/ Original Message Follows: ------------------------- Gentlemen: It is 2:15 PM, October 1 and I have not received the reply you promised. I What is the problem? I still have a problem. Even as a subscriber to EarthLink, I cannot receive mail sent to me via arrl.net and I cannot successfully send messages to persons I know personally via arrl.net. Why does this problem continue to exist? Do I need to change ISPs or will this problem be corrected promptly? As you know, there are other, suitable ISPs. Thank you for your PROMPT response and reply, James E. Weaver -----Original Message----- From: dslsupport@earthlink.net [mailto:dslsupport@earthlink.net] Sent: Monday, September 29, 2003 4:37 PM To: Jim Weaver Subject: Acknowledging your Email (KMM54462128V67804L0KM) Thank you for contacting EarthLink, We received your email on 9/29/03 and you should receive a response within 12 hours. EarthLink also offers a wide variety of online self help options for all of our service and support needs. For fast and reliable help around the clock, start with My Account for account-related inquiries such as billing, password change and email management: http://myaccount.earthlink.net For technical issues such as setting up your service, troubleshooting problems, or just using the Internet and email, you can access clear, step-by-step instructions at your Support Center: http://support.earthlink.net Because this is an automated acknowledgement, we ask that you do not reply to this message. Thank you, Electronic Support EarthLink, Inc. Why wait? Move to EarthLink Case ID#: 31721396 ------------------- Subject: Other -