Harold, That's fantastic. I even printed it on yellow paper. Coy -- ARRL West Gulf Division Director Coy Day, N5OK 20685 SW 29th St Union City, OK 73090 n5ok@arrl.org 405-483-5632 -------------- Original message from "Kramer, Harold, WJ1B" <wj1b@arrl.org>: -------------- Hi, Here is a copy of the newly revised ARRL Yellow Pages Customer Service document. This is a resource for finding the right person or department to answer questions about our operations. We have sent a copy to all employees as well. I also hope that you find it helpful. This document was recompiled based on employee input from the customer service training seminar that we conducted a few months ago. Please consider this a work in progress since we plan to update and modify it as needed. Thanks to Maty Weinberg who did the work of collecting, assembling and editing this information. 73, Harold Harold Kramer, WJ1B Chief Operating Officer ARRL - The National Association for Amateur Radio 860 594 0220 From: Weinberg, Maty Sent: Tuesday, July 12, 2005 9:07 AM To: HQ Staff Subject: Internal Yellow Pages Attached is the ARRL Yellow Pages. If you don’t have access to a printer, let me know; I’ll make some copies. Thanks. Maty