[arrl-odv:34547] Keeping the Trains Running - Not
In the past, I was left with the impression that the major role of upper management was to "keep the trains running," or deliver the services and products to the membership that day-to-day ham radio expected. It appears that nowadays, concentration seems to have shifted. Here is another example of members not receiving what they have been promised. The League promoted a benefit to members that the League would handle license renewals. It advised members of upcoming license expirations, and told them how to utilize the League's service. It advised them of the impending expirations even before they could renew, specifically to let members know that they could get the service as part of their membership before paying one of the other groups that also advertised the same service. The other day, I got the following email from a member: I received an email from Buckmaster notifying my license was now eligible for renewal. They gave me a link to the FCC and also offered a link to their easy renewal page (only $6!). I went to the FCC site about 12:30am. Down for maintenance. Came back this morning and fought my way through multiple forms, time out error messages (where the action had completed, but not the UI). Merged by FRN and CORES data (or something like that). Finally was able to enter a credit card. I think I am done. Took about 30 minutes (should have taken <5). My father would never be able to figure this out. So kudos for Buckmaster for seeing the business opportunity. I told him about the League's service, and asked why he hadn't used it. He reported receiving nothing from the League. I discussed this with a few others, and have concluded that the League has not even sent the advisory emails for some time. I wonder if this is a result of another conscious management decision not to deliver what the League has promised or what. This was supposed to be a major benefit to being a member. I may be alone in this group expecting more - 73, Dick, N6AA
Dick, There may be another answer here, but I noted that “Notice of License Expiration” is on the member’s account page, and in order to activate it, you have to go to “Communication” on the left margin, then “Opt In/Out” Further, on the resulting page you must click on “Edit” so all the choices are seen. The box must then be checked. I had asked in the past whether “Division and Section News” could be an automatic “Opt In”, and I was told no, that the member must request the communication. ‘73 de Jim N2ZZ Director – Roanoke Division Representing ARRL members in North Carolina, South Carolina, Virginia and West Virginia ARRL – the national association for Amateur Radio Facebook Page: ARRL Roanoke Division Website: <http://www.arrl-roanoke.org/> www.arrl-roanoke.org From: arrl-odv <arrl-odv-bounces@reflector.arrl.org> On Behalf Of Richard Norton via arrl-odv Sent: Monday, January 30, 2023 6:53 PM To: Arrl-odv <arrl-odv@arrl.org> Subject: [arrl-odv:34547] Keeping the Trains Running - Not In the past, I was left with the impression that the major role of upper management was to "keep the trains running," or deliver the services and products to the membership that day-to-day ham radio expected. It appears that nowadays, concentration seems to have shifted. Here is another example of members not receiving what they have been promised. The League promoted a benefit to members that the League would handle license renewals. It advised members of upcoming license expirations, and told them how to utilize the League's service. It advised them of the impending expirations even before they could renew, specifically to let members know that they could get the service as part of their membership before paying one of the other groups that also advertised the same service. The other day, I got the following email from a member: I received an email from Buckmaster notifying my license was now eligible for renewal. They gave me a link to the FCC and also offered a link to their easy renewal page (only $6!). I went to the FCC site about 12:30am. Down for maintenance. Came back this morning and fought my way through multiple forms, time out error messages (where the action had completed, but not the UI). Merged by FRN and CORES data (or something like that). Finally was able to enter a credit card. I think I am done. Took about 30 minutes (should have taken <5). My father would never be able to figure this out. So kudos for Buckmaster for seeing the business opportunity. I told him about the League's service, and asked why he hadn't used it. He reported receiving nothing from the League. I discussed this with a few others, and have concluded that the League has not even sent the advisory emails for some time. I wonder if this is a result of another conscious management decision not to deliver what the League has promised or what. This was supposed to be a major benefit to being a member. I may be alone in this group expecting more - 73, Dick, N6AA
participants (2)
-
James F. Boehner, MD -
Richard Norton