To: HQ Staff In case you had not heard, we achieved something very remarkable last week. We are now able to move data from the membership page on our Web site https://www.arrl.org/forms/membership/ directly into our Siebel CRM system. This is a huge milestone since this now eliminates the need to manually re-key membership data from the Web. It also assures greater accuracy, more security for credit card transactions, and improved customer service. Since orders are processed into the system very quickly (within a few minutes), the new system allows new members to use the membership section of the Web almost right away and receive their copy of QST in the mail much quicker. Without going into a lot of detail, there are many other new and additional enhancements that this system upgrade has permitted. More enhancements will be coming on-line during the upcoming weeks and months. Completing this project was a team effort. It took a year of dedication to the task and a lot of hard work. These are the staff members who, as members of the Web-Siebel Integration Team, made this happen: Jon Bloom Katie Breen Hugh Brower LouAnn Campanello Steve Capodicasa Don Durand Mary Hobart Amy Hurtado Bob Inderbitzen Harold Kramer Micah Murray John Proctor Barry Shelley Sharon Taratula Thanks again everyone and great job overall! 73, Harold Harold Kramer, WJ1B Chief Operating Officer ARRL - The national association for Amateur Radio 225 Main Street Newington, CT 06111 Telephone: 860 594 0220 email: hkramer@arrl.org web: www.arrl.org/ <http://www.arrl.org/>