Great document Harold. Many years ago I studied taxation and fortunately realized very quickly the key to success was knowing the key words and being able to understand the index of tax books. It worked. Your effort here is akin to taxes---not knowing all the answer, but rather where to find them. 73, Jim ----- Original Message ----- From: Kramer, Harold, WJ1B To: arrl-odv Cc: Weinberg, Maty Sent: Tuesday, July 12, 2005 9:53 AM Subject: [arrl-odv:12714] FW: Internal Yellow Pages Hi, Here is a copy of the newly revised ARRL Yellow Pages Customer Service document. This is a resource for finding the right person or department to answer questions about our operations. We have sent a copy to all employees as well. I also hope that you find it helpful. This document was recompiled based on employee input from the customer service training seminar that we conducted a few months ago. Please consider this a work in progress since we plan to update and modify it as needed. Thanks to Maty Weinberg who did the work of collecting, assembling and editing this information. 73, Harold Harold Kramer, WJ1B Chief Operating Officer ARRL - The National Association for Amateur Radio 860 594 0220 ------------------------------------------------------------------------------ From: Weinberg, Maty Sent: Tuesday, July 12, 2005 9:07 AM To: HQ Staff Subject: Internal Yellow Pages Attached is the ARRL Yellow Pages. If you don't have access to a printer, let me know; I'll make some copies. Thanks. Maty