Mark, a few Qs: 1) The DXCC card processing time has grown to 13+ weeks (1/4 year). That is in the ballpark where we began to receive Member complaints on at least two past occasions. What is the standard of Member service for DXCC card processing? What's the outlook in this area given the departure of a (probationary) employee and the likelihood of having to use the outdated DXCC software for the forseeable future? 2) What is being done with the Section Emergency Plans beyond encouraging their development and filing them for reference? Are copies of Plans being exchanged by neighboring Sections to assess plan compatibility in bordering areas? What is being done to determine state of readiness and ability to implement these plans? 3) The report appears to be a collection of department manager activity reports. From the COO perspective, please characterize the alignment of these activities with the strategic framework developed by the Board in September, 2003. What trends do you see that may require significant corrective action to meet our 2004 plan? What initiatives do you have going for process and efficiency improvement? We haven't achieved all the goals we set out to meet with our new enterprise software, e.g., automatic handling of web orders. Where do we go from here? It just seems like the COO part of the report is missing... 73, Art W6XD ----- Original Message ----- From: "Wilson, Mark K1RO" <k1ro@arrl.org> To: "arrl-odv" <arrl-odv@reflector.arrl.org> Sent: Friday, January 09, 2004 2:26 PM Subject: [ARRL-ODV:9927] COO Report Attached is my report for the January Board meeting, Document 11. Please let me know if you have any questions or comments. 73, Mark K1RO