Bob, of course the broken mugs (so far we know of 9) will be replaced at no additional cost to the persons who earned them and paid for them. I hope no one doubted that for an instant. Dave ________________________________ From: Bob Vallio [mailto:rbvallio@gmail.com] Sent: Mon 4/12/2010 8:34 PM To: arrl-odv Cc: arrl-odv Subject: [arrl-odv:18846] Re: Fwd: [CQ-Contest] Broken ARRL clean sweep mug One thing I have yet to see is someone on HQ Staff taking ownership of this issue. It's too late to fix the broken mugs, but I would hope that a policy has been, or soon will be, put in place to replace the broken mugs at no charge; and, that some mailing room standards will be adopted to preclude a recurrence of this operational error. Who will it be? Bob Vallio -- W6RGG On Mon, Apr 12, 2010 at 12:15 AM, Dwayne Allen <dwayne@wy7fd.com> wrote: We (WY7SS) got ten (five for each contest mode) and NONE were broken. WY7FD -----Original Message----- From: jfenster@pacifier.com [mailto:jfenster@pacifier.com] Sent: Sunday, April 11, 2010 20:29 To: arrl-odv Subject: [arrl-odv:18843] Re: Fwd: [CQ-Contest] Broken ARRL clean sweep mug My mug came through in one piece. But, last year's was broken. The packaging is rather suspect. 73 Jim K9JF > See the message to the CQ-Contest reflector below. > > I also got a rattling package containing two Sweepstakes mugs myself. > Opened > one up and the handle was in a number of pieces. The other one rattles > like > there are also many parts inside. Was planning on bringing them back to > Newington in May. > > Therefore assume that essentially everybody receiving a Sweepstakes mug > this > year also received one of these glue-it-yourself mug kits. > > I look at the packaging with disbelief. How could anybody expect something > that fragile to not break during shipment? The outside of the package was > in > perfect shape. > > ... and I used to complain that they sent me first-class copies of QEX and > NCJ in two separate envelopes postmarked the same day instead of putting > them in a single envelope. > > Expectations diminishing with time. > > 73, > > Dick Norton, N6AA > > > ---------- Forwarded message ---------- > From: Ryan Jairam <rjairam@gmail.com> > Date: Sun, Apr 11, 2010 at 3:07 PM > Subject: [CQ-Contest] Broken ARRL clean sweep mug > To: CQ-Contest Reflector <cq-contest@contesting.com> > > > My XYL (KC2OYY) scored a clean sweep in the November phone sweepstakes > contest. Since this was her first she wanted the clean sweep mug so we > ordered one. Lo and behold this week we found on our porch a box > delivered via Fedex. When we picked it up, it sounded like a bunch of > nuts and bolts inside. > > Opened it and it was the clean sweep mug, shattered into about 10 pieces. > > But what is remarkable is that the mug was not packed with any sort of > padding at all, not even brown paper. It was just thrown in a box, > label slapped on and sent off on its way. > > She's going to call ARRL on Monday but I find it really disappointing > that no one found it appropriate to pack such a fragile item with > care. > > I hope everyone else got their mugs in one piece. > > 73 > > Ryan, N2RJ > _______________________________________________ > CQ-Contest mailing list > CQ-Contest@contesting.com > http://lists.contesting.com/mailman/listinfo/cq-contest >