Diane,
I note on page 9 of the report we have had 50 members take advantage of the new life program, do we have any data if they were existing members, new members or if current members how long they were in the system prior to the new membership? (if no that's fine, just curious about who is signing up for this)
On page 1, the VM program is referenced, however I find no data on how the program is working in the field, nor any totals of reports, actions etc. Will RIley be providing a separate document for this or have I just not stumbled upon it? (possible)
And I'll assume we are still waiting for invoicing from Mr. Siddalls office. If that is the case will you be able to post that for CR 2020 or will we have to show that as an expense in 2021 now and potentially have a double than expected amount for CY 2021 if billing ever catches up.