I just received a complaint about LOTW telephone assistance.

Apparently, if you call ARRL Headquarters, and ask for LOTW assistance, you are transferred to a recording. There is no way to talk to a human, or even leave a message.

This was not met favorably by some members.

Is there some way to receive telephone help? Are other staff members cross-trained to step in in this area when needed?

73,

Dick, N6AA