This is a great idea paper.

I've marked up a copy with ideas.

The Laurel group has implemented much of this.

Feedback from some of their folks is that many of their testing teams are recalcitrant about leaving the "old ways" and they still have a lot of people doing the manual process. Their tactic has been to provide excellent back end support. Many of the electronic tests are processed and even new calls issued within 24 hours. And they do this for free.

Tough competition.

73,

Mickey Baker, N4MB
Palm Beach Gardens, FL
“The servant-leader is servant first… It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead." Robert K. Greenleaf

On Fri, Jan 10, 2020 at 2:39 PM Michel, Howard, WB2ITX (CEO) <wb2itx@arrl.org> wrote:

Dear Officers, Directors and Vice Directors,

As I have been reporting, we plan to move our VE program into the 21th
century. Our view is that it will be electronic, from the applicant
finding and registering for a test session, through showing up for the
test, and submitting the exam back to ARRL and the results to the FCC.
We want to eliminate delays, minimize chance for human error and
duplication of work, and capture information on potential members early
in their interaction with us.

Our current plan is out-source the software development. The first step
in that is to get a solid use-case and requirements document developed.
If you have time, we would appreciate your review and thoughts on the
attached draft use case.

73, Howard, WB2ITX

--
Howard E. Michel, WB2ITX
Chief Executive Officer
ARRL, The National Association for Amateur Radio®
225 Main Street, Newington, CT 06111-1494 USA
Telephone: +1 860-594-0404
email: hmichel@arrl.org

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