Hi,
Beginning at approximately 5pm
this evening, our customer/member phone lines will be answered by live
operators at Around The Clock Telemessaging Corporation in nearby Wethersfield. They
will answer our phones all night until we officially open for business again
tomorrow morning. They will also be answering our phones with live
operators during the weekend.
We will be trying this system for
a few months to see what types of calls are coming in after hours. We believe
that since the no-code regulations, we are experiencing a larger than normal
after hours and weekend call volume. We also believe that this
arrangement will provide better customer service for our members and other
parties who have in interest in amateur radio and the ARRL. This is a
bit of an experiment for us, so we will be collecting data over the next few
months to see if we will continue this arrangement.
The operators at Around the Clock
will not be directly taking orders for membership or publications, but they
have been trained to refer the inquiry to specific pages on our web site.
All inquiries that cannot be resolved or fulfilled will be referred via
email each morning to Jackie Cornell, who is coordinating this project. Jackie
will then send the email to the appropriate department for a response.
Since this is a new system, there may be a few glitches to start, so let
Jackie know if you have any feedback about the
service.
Also, I want to extend a special
thanks to Greg for coordinating the technical
arrangements.
73,
Harold
Harold Kramer,
WJ1B
Chief Operating
Officer
ARRL - The
national association for Amateur Radio
225 Main
Street
Newington,
CT 06111
Telephone: 860 594
0220
email: hkramer@arrl.org
web: www.arrl.org/