Hi,
Beginning at approximately 5pm this
evening, our customer/member phone lines will be answered by live operators at Around
The Clock Telemessaging Corporation in nearby
We will be trying this system for a
few months to see what types of calls are coming in after hours. We believe that
since the no-code regulations, we are experiencing a larger than normal after
hours and weekend call volume. We also believe that this arrangement will
provide better customer service for our members and other parties who have in
interest in amateur radio and the ARRL. This is a bit of an experiment
for us, so we will be collecting data over the next few months to see if we
will continue this arrangement.
The operators at Around the Clock
will not be directly taking orders for membership or publications, but they
have been trained to refer the inquiry to specific pages on our web site. All
inquiries that cannot be resolved or fulfilled will be referred via email each
morning to Jackie Cornell, who is coordinating this project. Jackie will then
send the email to the appropriate department for a response. Since this
is a new system, there may be a few glitches to start, so let Jackie know if
you have any feedback about the service.
Also, I want to extend a special thanks
to Greg for coordinating the technical arrangements.
73,
Harold
Harold Kramer, WJ1B
Chief Operating Officer
ARRL - The national association for Amateur Radio
Telephone: 860 594 0220
email: hkramer@arrl.org
web: www.arrl.org/