The ARRL Web store experienced heavy traffic on Cyber Monday, November 29, and some members reported having difficulty with timeouts. It’s not clear that all of this was the result of the load on the servers that now host our website (we currently lease server space from Rackspace) but most of it probably was. The 2011 Plan that the A&F Committee reviewed on November 20 and is recommending to the Board for ratification includes purchasing our own servers, which Jon Bloom believes will significantly improve performance.
10 DEC 2010 - 1531 CST
Here is another knowledgeable complaint about our new ARRL web site. I
have already replied to Tim, but if anybody else wants to chime in, be
my guest.
Because of our ongoing web site problems, we are probably losing revenue
at this point... but we will never know the full extent of our losses.
- Dick Isely, W9GIG
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Date: Fri, 03 Dec 2010 15:32:45 -0600
From: Tim N9PUZ <tim.n9puz@gmail.com>
To: Dick Isely W9GIG <dick@pobox.com>
Subject: ARRL Web Site
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Dick,
I just need to vent a little...
I think the League would have a better, more reliable site if they
had hired a couple of high school kids to build it.
I've been trying to spend money with them off and on for hours now.
Here's the result on multiple occasions today:
Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /shop/Antennas/.
Reason: Error reading from remote server
Apache/2.2.3 (CentOS) Server at www.arrl.org Port 80
I work in IT. It shouldn't be this bad after all the time (and
probably money) they've spent.
Hope you and your family have a great Holiday season this year!
Tim McDonough, N9PUZ
IL ARES Assistant SEC - Digital Operations
Sangamon County, Springfield, IL