The idea Bob relayed would be a good complement to my earlier suggestion to have a box on the log-in page that shows approximate queue time for processing. When there's no problem or system maintenance, just put "No issues" in the "System Problems" box. These steps would help members who are experiencing problems determine whether it's on their end or on the LoTW end and would likely cut down on service requests and duplicate up-loads. LoTW users are our members, not our competitors. Open and timely communication with them (which we Amateurs are supposed to be good at) would generate goodwill and promote tolerance / patience when we do experience delays. 73, Marty N6VI ----- Original Message ----- From: Bob Vallio To: arrl-odv Sent: Thursday, May 17, 2012 4:08 PM Subject: [arrl-odv:20787] LOTW Outages & Other Things "One of these days the ARRL will get on board with customer notification... they started to adopt this during the slowness of performance after major DX contests, but only after much harranging. Its a shame they dont realize a simple note on the main league page stating the system is down due to problems/maintenance would make a huge impact in customer service and reduced support inquiries... oh well.." Above is a quote from a mailing list to which I belong. I believe this is from yesterday, but it nevertheless raises a valid point. Why don't we do the simple, small things which express to our members that we care about their problems and concerns enough to keep them advised of things like LOTW status? 73, Bob -- W6RGG ------------------------------------------------------------------------------ _______________________________________________ arrl-odv mailing list arrl-odv@reflector.arrl.org http://reflector.arrl.org/mailman/listinfo/arrl-odv