Dear ODV Members: I just reviewed how many ODV members are Volunteer Examiners (VEs) and I was surprised that only about 1/3 have participated in at least one VE examination session. (Source: http://www.arrl.org/ve-session-counts) Despite its 75% market share, ARRL's VE process is antiquated. Here in North Carolina, many ARRL VEs have reciprocal privileges with the W4VEC, W5YI and WCARS Volunteer Examination Coordinators (VECs), and opt to use those VECs over ARRL because of swift electronic processing. While security concerns may be valid, many first time candidates are eager to get on the air. We have had experience with candidates who have failed a test at an ARRL VE session, then the next day go to a VE session administered by a different VEC, and have their callsigns assigned before those who took their exams at the ARRL VE session. This is an embarrassment for the organization considered to be the industry leader. Those of us who took our exams at the FCC office then waited two months for our tickets to arrive in the mail should not be preaching patience - it's a different world, and our VEC competitors are offering 24-48 hour first time call sign assignment. Director Jairam is correct that internet access should be mandatory at ARRL VE sessions to access FRN records, as well as a procedure or mechanism to copy photo ID for applicants without a license. Former CEO Tom Gallagher proposed the idea to enter into an arrangement with commercial testing centers, such as Sylvan Learning or Pearson, to provide exams on demand without the necessity of a VE team. Perhaps it's time to resurrect that idea. By the way, kudos to the ODV member with the most number of VE test sessions in which he's participated - Delta Division Director David Norris, K5UZ, with 86. 73 de Bill Morine, N2COP Vice Director – Roanoke Division Representing ARRL members in North Carolina, South Carolina, Virginia and West Virginia www.arrl-roanoke.org Facebook Page: ARRL Roanoke Division ARRL – The National Association for Amateur Radio™ -----Original Message----- From: arrl-odv <arrl-odv-bounces@reflector.arrl.org> On Behalf Of rjairam@gmail.com Sent: Friday, January 10, 2020 8:03 PM To: Mickey Baker <fishflorida@gmail.com> Cc: Fusaro, Norm W3IZ <w3iz@arrl.org>; arrl-odv <arrl-odv@reflector.arrl.org> Subject: [arrl-odv:29362] Re: improvement to VE program I sent a list of suggestions privately to Howard and plan to bring it up at HQ when I am there. But there are two I pointed out that must be there if we are doing this. 1. We need to require teams to have internet access. That can be sticky in some cases as I've attended hamfests without internet access. 2. Another thing we need to consider is how we handle personal data in accordance with regulations such as the GDPR. This won't matter for sessions in the USA, but since VE sessions can be conducted worldwide it will be necessary. Consider the required notices such as for cookies as well. 73, Ria N2RJ On Fri, 10 Jan 2020 at 19:31, Mickey Baker <fishflorida@gmail.com> wrote:
This is a great idea paper.
I've marked up a copy with ideas.
The Laurel group has implemented much of this.
Feedback from some of their folks is that many of their testing teams are recalcitrant about leaving the "old ways" and they still have a lot of people doing the manual process. Their tactic has been to provide excellent back end support. Many of the electronic tests are processed and even new calls issued within 24 hours. And they do this for free.
Tough competition.
73,
Mickey Baker, N4MB Palm Beach Gardens, FL “The servant-leader is servant first… It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead." Robert K. Greenleaf
On Fri, Jan 10, 2020 at 2:39 PM Michel, Howard, WB2ITX (CEO) <wb2itx@arrl.org> wrote:
Dear Officers, Directors and Vice Directors,
As I have been reporting, we plan to move our VE program into the 21th century. Our view is that it will be electronic, from the applicant finding and registering for a test session, through showing up for the test, and submitting the exam back to ARRL and the results to the FCC. We want to eliminate delays, minimize chance for human error and duplication of work, and capture information on potential members early in their interaction with us.
Our current plan is out-source the software development. The first step in that is to get a solid use-case and requirements document developed. If you have time, we would appreciate your review and thoughts on the attached draft use case.
73, Howard, WB2ITX
-- Howard E. Michel, WB2ITX Chief Executive Officer ARRL, The National Association for Amateur Radio® 225 Main Street, Newington, CT 06111-1494 USA Telephone: +1 860-594-0404 email: hmichel@arrl.org
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