Dave,

Thanks for the heads up. 

Do you think it might help letting the Section Managers know this also so they can be prepared if members question them?

Best wishes for better 2009!

- Bill N3LLR

From: Sumner, Dave, K1ZZ [mailto:dsumner@arrl.org]
Sent: Wednesday, December 31, 2008 4:01 PM
To: arrl-odv
Subject: [arrl-odv:17420] Heads-up re membership email glitch

During a Web database restoration two weeks ago, something happened – we’re not quite sure what it was – that caused some old email records of membership renewal acknowledgments to be reloaded into an active file. This resulted in some members – we don’t know how many but we’ve heard from about 20 so far – receiving a duplicate email of one that they had been sent when they renewed some time ago. The duplicates bear the original date but cause confusion, particularly if the recipient does not notice the old date or if their membership has expired in the meantime. Adding to the confusion is the fact that the messages are signed by Katie Breen, who of course has left the staff.

When members contact us about this the customer service team verifies their current membership status, apologizes, and advises them to ignore the message.

We hope we have figured out how to avoid a recurrence. It’s too much to hope that 2009 will be glitch-free but we’ll try!

73,

Dave K1ZZ